Fulfillment Policy
At Layra Marz Photography, we are dedicated to providing exceptional service and ensuring that all products and sessions are fulfilled in a timely and professional manner. Below is an outline of our fulfillment policy.
Photography Sessions
- Once your session is booked, you will receive a confirmation email with the details of your session and any necessary preparation instructions.
- We require a 50% non-refundable deposit to secure your booking. The remaining balance is due before or on the day of the session.
- Sessions are typically scheduled within 2-4 weeks of booking, depending on availability.
Editing and Delivery
- After your session, photos will be professionally edited and made available to you within 2-4 weeks. You will receive a link to your online gallery where you can view, download, and order prints.
- You can expect high-quality, black-and-white portraits from the I AM Portrait Series, or customized collections for brand sessions. Additional editing requests may be accommodated at an extra cost.
- Digital files are delivered via a private online gallery. Print orders, albums, and other physical products may take additional time to process and ship.
Shipping of Physical Products
- Once products (such as prints, albums, or wall art) are ready, they will be shipped to the address provided during booking.
- We aim to ship all physical products within 4-6 weeks from the final approval of the proofs.
- Shipping fees are included in the session price.
Refund and Cancellation
- Due to the nature of our services, all session fees are non-refundable.
- Cancellations made less than 7 days before the session may incur a rescheduling fee.
- If any product arrives damaged, we will replace it at no additional cost to you. Please contact us within 7 days of receiving the product to initiate a replacement.
Changes to This Policy
Layra Marz Photography reserves the right to modify or update this Fulfillment Policy at any time. Any changes will be communicated via our website.
For any inquiries about your order or session, please contact us at info@layramarz.com.